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Refund policy

KXKSHOP has been a follower in the industry and strives to maintain customer satisfaction rate. We are a passionate team, with innovative production processes and equipment that allows us to guarantee print & embroidery quality.

Our Guarantee Makes It Quick And Easy:

Nobody’s perfect, though we always strive to be. In the rare case that we make a mistake, we want you to have a worry-free after sales experience. Notify us within 30 days of receiving your order and we'll help you solve the problem.

If your order contains items that are printed or embroidered materially different than your final design or on incorrect products, we will reproduce those incorrect pieces for you or issue full or partially refund according to your request.

If for any reason we try and are unable to print or embroider those pieces correctly, we will refund you those pieces. Your refund will be issued within 1-2 days after we receive your item(s).

You choose Shipping for your order, we will fully refund your postage when you return or exchange(except for items shipped).


Since your personalized items are one-of-a-kind and made just for you customization fee per item is included in your purchase. If you would like to cancel your order, please send us an email with your order number and the reason of the cancellation, and we will retrieve it back if the order has not been put into production.

But please note that once your order has been submitted we will immediately begin production on the personalized items. If you would like to cancel your purchase which has been put into production, your order is subject to a $20 restocking fee per item.

How To Return/Exchange an Item:

If there is a problem with the order, e-mail or Whatsapp contact us within 7 business days of the receipt. Attach your order number, a description of the problem with the item and photos, let us know of your return or exchange.

You will get an effective return address via reply email if the return is deemed acceptable. Returns will not be accepted without address is provided.

Use the original shipping box and packing materials if possible and completely remove or cover the original shipping label.

Drop off your package at your return courier's station or schedule a home pickup. Be sure to keep a copy of your tracking information for your records.

Allow up to 30 days for your return package to arrive and your request to be processed. To ensure no problems occur, contact us at e-mail or Whatsapp to follow up on your request.

Refund or replacement item will be issued/shipped within 14 working days from the date of receipt.

All refunds will be credited for the original amount paid, subtract shipping fees, Production costs for personalised items, except in the case of an incorrect shipment. Once your return has been processed, you will receive a confirmation email; please note that it may take an additional 7-10 business days from the date you receive this email for the funds to be available in your account and it may take an additional billing cycle to see the funds on your billing statement.


Customers are responsible for the shipping charges of the returned items.

In addition the customer may be liable for customs charges on the returned items, which will be incurred when the returned items arrive at customs in China.


All sales are final after 30 days from receival.

This is a custom jersey which was not manufactured by or in any manner associated with any professional sports brand, league or manufacturer. Our customized jersey which is independently produced and designed carries no professional sports league designation or brand.

KXKSHOP reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page.

If you have any inquiries regarding cancellations or any of our other policies please contact us here or send an email to support@kxkshop.com. You will get a reply within 24 hours from Monday to Friday.